YOUR EMPLOYEES HAVE COMMUNICATION ADVICE YOU NEED TO HEAR
You realize that your people who are doing the job in the office and out in the field could make suggestions that will improve your operations and your service.
WHY YOUR EMPLOYEES DON’T SHARE THEIR GOOD IDEAS
Many times, they wish they could tell you their ideas. Yet they won’t share suggestions because they are afraid of being outspoken with management. Some of them assume they will be:
— ignored
–considered a trouble-maker
–criticized or even penalized
WHO WILL EMPLOYEES TALK WITH CANDIDLY AND CONSTRUCTIVELY?
Here’s the good news: They will talk candidly and constructively with a qualified leader from outside the company, under two conditions:
(1) You assure them the conversations will be confidential.
(2) You guarantee that what they say will be part of a general report, with no names attached to any statements.
I call this approach Feedback Confidential
MY 3 KEY QUESTIONS YOUR EMPLOYEES WILL ANSWER PRIVATELY WHEN I MEET WITH THEM
1. What is working well in the company’s communication efforts?
2. Which communication practices are weakening our effectiveness?
3. What steps do you recommend that will solve the problems you have identified?
Note that my first question sets the positive tone.
MORALE BOOSTER
The Feedback Confidential plan will generate stronger communication, yes–and higher morale. Why higher morale? Because employees at all levels love to know their opinion counts!
HOW SUCCESSFUL IS FEEDBACK CONFIDENTIAL?
So successful that—before Covid-19 travel restrictions–one company hired me to conduct Feedback Confidential with its employees in Chicago, Dallas and Los Angeles.
THE TIMING IS RIGHT FOR YOUR COMPANY
Strengthening communication at all levels will enable you to continue and even expand the success you have enjoyed in calmer times.
LET’S TALK ABOUT IT
Let’s talk about the FEEDBACK CONFIDENTIAL plan for your company. Do you want to schedule interviews in person, by phone or by Zoom? The plan works well either on-site or virtually. In either case, you get the feedback you need to hear.
